Shipping Policies

Crocodile requests you to please review the policy before ordering.

Order Processing Time:

Crocodile offers delivery services across India. When you place an order, it will be dispatched within 24-48 working hours. Please note that we process orders every day, except on Sundays and National Holidays. During peak Sale periods, there might be slight delays in processing.

Delivery Charges:

  • For Prepaid Orders above ₹2000, you can enjoy Free Shipping!
  • For Prepaid Orders below ₹2000, there is a ₹50 shipping charge applicable.
  • For Cash on Delivery (COD) Orders, a ₹100 shipping charge is applicable.
    • Please note that charges are subject to change.

    Estimated Delivery Time:

    The estimated delivery time varies based on the location:
  • Within Tamil Nadu: 3 – 4 working days
    • 3 – 4 working days
  • Within South India: 4 – 7 working days
  • Other States: 5+ days
    • For Non-Metro or very Remote locations, the delivery time may vary.

    Additional Information:

    • Express delivery is available on a case-by-case basis, and additional charges may apply.
    • Cash on Delivery (COD) option is available for all locations except for a few pin code locations.

    We are committed to delivering your orders in a timely manner, ensuring a smooth and satisfactory shopping experience. Should you have any questions or need further assistance, please feel free to reach out to us.

    Tracking Your Order:

    As soon as your order is dispatched, we'll promptly send you an Email containing the necessary tracking details. This will enable you to keep a close eye on your order's journey and stay updated about its status. Not only that, but you’ll also receive vital notifications for important order updates, ensuring you're always informed about any developments.

    Should you require specific updates or have any queries, please don't hesitate to get in touch with us at reachus@sprvl.com . Your satisfaction matters, and we're here to assist you throughout your shopping experience.

    Remember, for even more control over your order, you can also utilize our 'Track order' link. Simply click on the link and input your registered mobile number or the email ID used during your purchase. This feature offers real-time insights into your order's progress, making sure you're well-informed every step of the way.

    Order modifications/cancellation

    Before the order is dispatched, certain modifications or cancellations can be accommodated:

    • Changing the Shipping Address
    • Updating the Mobile Number
    • Adjusting Outfit Sizes
    • Adding or Removing Outfits

    Once an order has been dispatched, it cannot be cancelled or modified. Please note that cancellation fees may apply on a case-by-case basis.

    Payment Issue:

    If you've encountered a situation where funds have been deducted from your account, but you haven't received an order number, or if the order status indicates pending payment or payment failure, rest assured that your money is safe. Kindly reach out to us at reachus@sprvl.com for prompt assistance.

    Delivery Issue / Delay:

    We make every effort to ensure timely deliveries, aiming for a maximum of 10 working days. However, there could be unforeseen delays due to factors beyond our control. If you experience such delays, we kindly request your understanding and cooperation. For assistance, please contact us at reachus@sprvl.com

    Non-Availability During Delivery:

    If you are unavailable to receive the package, our delivery partners will attempt delivery three times on consecutive business days. If unsuccessful, the package will be returned to us. To reschedule delivery, please get in touch with us at reachus@sprvl.com and provide a suitable time.

    Tracking Shows Delivered, But Not Received:

    If your tracking information indicates delivery but you haven't received the package within 24 hours, please reach out to us at reachus@sprvl.com We will request Proof of Delivery from the courier and investigate, which may take 7 – 10 working days. This process will not hinder potential reshipments, replacements, or exchanges, which will be handled on a case-by-case basis.

    Damaged / Tampered Package:

    In the unfortunate event that the package appears damaged, tampered with, or the received product is in unsatisfactory condition, please provide us with pictures or videos at reachus@sprvl.com We will swiftly end eavour to arrange a replacement for you.

    By making a purchase on our website, you acknowledge and agree to adhere to the terms and conditions outlined in this policy.

    For Support / Grievance, we are available through multiple channels to ensure convenient communication. You can reach us via:

    Our team is here to assist you with any queries or concerns you may have. Feel free to contact us using either of these options, and we'll be happy to help you. Our support is available during business hours from Monday to Friday, 09:30 AM to 06:00 PM.